Kickstart Pharmacy Training Programme

£55.00 + VAT

This programme meets GPhC core learning outcomes for pharmacy support staff and Kickstart training requirements to improve employment skills. NOTE: This course is not suitable for support staff required to advise customers on the sale of OTC medicines.

The course is equivalent to RQF Level 2 and covers the knowledge and understanding of the following National Occupational Standards (NOS):

PHARM07- Receive prescriptions
PHARM32- Assist in the issuing of prescribed items
PHARM12 – Order pharmaceutical stock
PHARM13 – Receive pharmaceutical stock
PHARM14 – Maintain pharmaceutical stock

The Programme is set out as follows:

1. Customer Service Assistant Sign Up
2. Foundation Modules
  • Introduction to Pharmacy
  • Working with Customers
  • Working in a Team
  • Introduction to Communication
  • Introduction to Health and Safety
  • Introduction to Safeguarding
  • Introduction to Data Security Awareness

3. Foundation Assessment

4. Customer Service Assistant Role Specific Module and Assessment

5. Employment Skills
  • Writing a CV
  • Preparing for job interviews

Learning outcomes:

  • Helping customers with accessing the help they need
  • Signposting customers to the correct colleagues
  • Receiving and giving out prescriptions
  • Supporting colleagues in managing stock
  • Securing long term employment

Audience: Customer Service Assistant, Kickstart recruits

Duration: This programme will take around 5 hours to complete plus additional time to put learning into practice. The duration to complete the programme is 3-6 months.