Skip to main content
Pharmacy Training

How to Become an OTC Expert in Skincare

By August 12, 2021November 18th, 2021No Comments

become otc expert in skincare course

In pharmacy, skincare is one of the biggest categories, and spans both medicated and non-medicated products. Identifying what a particular skin problem is and choosing the right product from the huge range on display can be confusing to your customers, making pharmacy advice invaluable. This module focuses on eczema, dermatitis, acne, rosacea and psoriasis. Our comprehensive online course will help you to become an OTC expert in Skincare.

What value will our OTC Expert in Skincare course bring to your Pharmacy…

Skincare is one of the biggest categories in pharmacy; it is estimated to be worth over £500 million a year in sales. This is due to a pharmacy’s ability to offer not only advice, but also a variety of skincare products. In doing this course, you will be able to offer recommendations and advice tailored to a customer’s individual needs.

Ultimately, our course will offer a fresh perspective on the provision of OTC skincare advice. This will allow you to reflect upon the service you are currently providing, so that you can determine any gaps in knowledge and training.


become otc expert in skincare course

Why is this course essential?

In terms of products and recommendations, the internet is saturated with advice from different sources. Therefore, it can often be quite overwhelming for a customer to navigate the ingredients, terminology and products associated with skincare. This can make the process of establishing a skincare routine confusing. It is also important to understand the expanding market of male skincare. Said expansion means that more and more men are becoming open to asking for advice and product recommendations. Our course will allow you to become an authority in skincare, so that you can provide invaluable advice on a variety of skin conditions. The course will even cover the structure of the skin, explaining the different layers and their roles in protecting the body.

Moreover, the course will provide insight into how customers can lessen the effects of Covid-related hygiene practises on their eczema. This includes recommendations from Eczema UK for different types of eczema-friendly face coverings, as well as how to mitigate the effects of frequent hand-washing. Also, the course will provide an insight into varying skin conditions and skincare-related campaigns. These include the MHRA Safe Use of Emollients Campaign, so that you can be aware of the potential fire risks associated with creams and fabric.

Skincare and mental health

Behind visible skin problems, there are often mental health issues such as depression, anxiety and low self-esteem. It is likely that customers may feel a sense of anxiety surrounding certain skin conditions, such as psoriasis. According to Psoriasis Association, this is especially true in younger generations, who are often too embarrassed to ask for help. That’s why we have ensured that in following this course, you will be able to offer customers confident advice and recommendations. This, alongside your newfound knowledge of when to refer a customer for treatment, will offer reassurance.

By the end of this course, your team will be able to:

  • Differentiate between common skin problems
  • Recommend treatments for symptom management
  • Recognise the skin conditions that require referral to the pharmacist


The course will take around 20 minutes to complete. However, if you would like to expand your learning, additional videos have been included to accommodate for varying learning styles.

The flexibility of our online Learning Management System allows you learn in your own way, in your own time. We have included further information regarding the benefits of Online Learning Management Systems within our recent blog post. You can also discover why online learning is pivotal when it comes to the future of Community Pharmacy here.


What does the course include?

This course includes:

  • Further reading to expand on course content
  • Learning outcomes
  • Images of common skin conditions to help you to recognise them confidently
  • Case scenarios to reinforce and illustrate key learning points
  • Multiple choice quiz elements to test your learning
  • Video tutorials and relevant images to engage the learner
  • A structured learning plan
  • A personalised certificate as evidence of course completion

Ultimately, within an ever-growing market, it is important to ensure that your team are able to provide confident, relevant advice to establish your pharmacy as an authority in the skincare field. So why wait?

Start your OTC Expert in Skincare course today!


Alternatively, sign in to access our learning portal, or learn how to get started with Mediapharm Academy to unleash your team’s true potential.



This blog post was written on behalf of Mediapharm by Carla Moore from Pharmacy Mentor.