Homecare Customer Service Coordinator Programme

This GPhC accredited programme will help you prepare for the role of homecare customer service coordinator. It provides you with the knowledge and skills needed to meet the GPhC core outcomes for support staff and the technical knowledge and skills required for safe and effective performance.

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Standards

The programme covers the knowledge and understanding of the relevant National Occupational Standards (NOS):

HSS1 Make sure your own actions reduce risks to health and safety

HS241 Contribute to the effectiveness of teams

PHARM01 Assist with the provision of a pharmacy service to meet individual needs

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Programme details

The Programme includes:

• Introduction to Pharmacy
• Working with Customers
• Working in a Team
• Introduction to Communication
• Introduction to Health and Safety
• Introduction to Safeguarding
• Introduction to Data Security Awareness
• Foundation Assessment
• Homecare Role Specific Module and Assessment

Learning outcomes

• Understand the role and operation of a homecare service provider
• Know what Standard Operating Procedures relate to your role
• Understand the customer journey through homecare service provision
• Act in a manner appropriate for maintaining health and safety relevant to your role
• Understand how to provide appropriate levels of customer service in your role
• Know how to work as part of a team and when to refer.

Audience: Homecare Customer Service Coordinators

Duration: This programme will take around 15 hours to complete plus additional time to put learning into practice and complete the formal assessment. The duration to complete the programme is up to 12 months.