Dealing with customer complaints is an inevitable part of working in a pharmacy setting. As with any service providing business there will be a balance between customers who are happy with the service the business provides and those who are not. This online course for customer care and handling complaints focuses on how to deal with customers who are not happy with the service. It then details how, by viewing complaints not as something bad but as opportunities to learn, you can turn complaints into a more positive experience.
Through this course, you will learn how to view complaints as a learning experience that allows you to improve practice and grow as a team.
What value will this course add to your team?
Customer complaints encapsulate an inevitable part of a pharmacy workplace dynamic. This course will help you to reframe the narrative surrounding complaints, turning them into a positive opportunity for development for your team.
By the end of this course, your team will be able to:
- Understand why effectively dealing with complaints is vital for your business
- Be confident in dealing effectively with customer complaints
- Possess the knowledge to deal with an angry customer efficiently
- Understand how you can use empathy as a tool for effective customer service
This online course in Customer Care and Handling Complaints includes:
- A personalised certificate as evidence of course completion
- Video tutorials and relevant images to engage the learner
- Case scenarios to illustrate and reinforce key learning points
- Multiple choice quiz elements to test learning
- A structured learning plan
- Learning outcomes
- Further reading to build on the course content
Duration
The course will take around 20 minutes to complete. However, we have made additional learning content available to you. This allows you to enhance your learning using supplementary videos and articles, as well as accommodating for varying learning styles.
Why is this online course in Customer Care and Handling Complaints essential?
As a result of the growing online presence of the pharmacy sector, complaints are not always presented in person. They will also find their way to your business via modes of communication such as email, Google My Business, or Facebook, in some cases. This course will help you to maximise the effectiveness of your communication to understand the customer’s perspective, and to respond appropriately.
Moreover, we will show your team how to foster a learning culture wherein blame is removed. This will allow you to shift the focus towards acknowledging errors, so that your team can engage constructively, subsequently learning from them.
The online nature of the course allows you to complete it at your convenience, as well as viewing your team’s overall progress through our online learning portal. You can also use case scenarios and multiple choice elements to assess your learning. Further information regarding the benefits of Online Learning Management Systems such as ours can be found within our previous blog post.
Don’t delay – start your online course in Customer Care and Handling Complaints with Mediapharm today!
Alternatively, sign in to access our learning portal!
Why not get started with Mediapharm Academy to unleash your team’s true potential?
This blog post was written on behalf of Mediapharm by Carla Moore from Pharmacy Mentor.