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Medicines Counter Assistant Course

The Medicine Counter Assistant (MCA) course is accredited by GPhC and provides the minimum training requirements for pharmacy support staff working behind the counter.

Online price: £55 (+vat)

GPhC Accredited Course

Medicines Counter Assistant Course

12 modules. Includes certification.

Anyone working in a pharmacy who supplies medicine as part of their role must undertake a GPhC accredited medicines counter assistant course. Unregistered pharmacy staff must be enrolled on a training programme within three months of commencing their role and the programme must be completed within a three-year time period.

Medicines Counter Assistants are the first people customers interact with in a community pharmacy. It is their job not only to advise patients correctly about their health needs but also to act as brand ambassadors for the business. They need the knowledge and confidence to talk to customers and promote the pharmacy as a hub for healthy living advice and care.

This course is designed to help pharmacists support colleagues to be able to confidently advise customers on common ailments and know when to refer to a pharmacist. Colleagues who successfully complete this course will achieve the recognised qualification of Medicine Counter Assistant.

What you will get

Beautifully designed by pharmacy educators to help colleagues learn faster.

  • 12 in depth and killer modules
  • Over 100 easy to digest topics
  • Over 100 interactive exercises, offline activities and resources
  • 12 Workbooks
  • Over 50 video tutorials
  • Over 100 refresher quizzes to lock in learning
  • 12 case studies Tutor pack and guidance notes
  • Mediapharm automation links
  • Displayable digital badge
  • Printable custom certificate
  • Recognised qualification and Medicine Counter Assistant
  • One to one personal tutor

Instant online access

Join our engaged community of learners now!

What our learners say

We're proud to have trained 100's of Medicine Counter Assistants.

A fantastic experience , great knowledge helping me to provide a valuable customer service . Informative videos and content.

Very thorough, clear information that is easy to understand. Wide range of learning methods to help to remember information.

The course is interactive and allows me to work at it at a pace that is best for me to learn. Allows me to correct my answers by checking and re learning.


Who should take the course?

The Medicine Counter Assistant course is for those working on the medicines counter in a pharmacy. The learner will require a pharmacist to act as supervising pharmacist during the course.

How long does the course last?

This course requires 12 months study time.

What kind of support will students receive?

As well as instant access to results, learners can talk to dedicated tutors by booking online at a time that suits them. In addition, learners are supported throughout their course by a supervising pharmacist who is nominated on enrolment to review and invigilate work based activities and assessments, ensuring the learner is competent in the workplace. Supervising pharmacists also receive guidance on how to mentor colleagues and support effective learning via the Tutor Handbook.

What happens after a student passes?

Once a learner passes all the online tests and completes the final case study, the Supervising Pharmacist will review the learner's performance and complete a final declaration of competence in the workplace. This activates the printed certificate and digital badge for display to demonstrate the learner is now qualified.

Mediapharm is trusted by world class pharmacy businesses

We're accredited by GPhC and RSPH and a recognised leader in pharmacy training.